I look forward to seeing you on your scheduled appointment date. To schedule an appointment go to my booking website at:
Accepted insurances: Medicaid, Medicare, AARP, Aetna (select, choice, and open access Aetna plans), Anthem Blue Cross Blue Shield (excluding BCBS Pathway X), BCBS FEP, Cigna Open Access, GEHA, Health First, Rocky Mountain Health Plans, United Health Care, Tricare.Paste the following link into a browser window to download a new patient document packet: https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3Ac4b6ea81-75f4-4461-9d69-371d7e272573
Policy Letter (important, please read):
West Denver Endocrinology is a "micropractice." Micropractice doctors operate in small unconventional clinics without support staff, relying on computer systems or contract services to manage tasks outside of direct patient care. By operating in this way, overhead is minimized, efficiency is improved, and the physician regains time with patients. West Denver Endocrinology’s mission is to enhance and prioritize the doctor-patient element to deliver exceptional medical care that is patient centered, safe, and timely.
Dr. Rieniets is an ABIM board certified Endocrinologist who completed allopathic (or MD) residency and fellowship training at Walter Reed Army Medical Center, but she has a background in osteopathy (DO). As a board-certified Endocrinologist Dr. Rieniets provides endocrine care supported by best practice guidelines and clinical evidence; however, she also adheres to the osteopathic philosophy of “patient heal thyself” encouraging patient education, lifestyle therapies, and collaborative patient-provider relationships.
West Denver Endocrinology is an adult outpatient Endocrinology specialty clinic. Only endocrine concerns such as thyroid problems, diabetes, osteoporosis, or other metabolic, nutrition, or hormonal abnormalities are addressed. Patients are required to maintain a primary care provider (PCP) to assist in “non-Endocrine” healthcare. Patients assume associated risks if they involve Dr. Rieniets in care outside of an Endocrinologist’s scope of practice. Only prescriptions necessary for hormone replacement or treatment of Endocrine disease are prescribed. Dr. Rieniets does not prescribe opioids or benzodiazepine medications. Also, West Denver Endocrinology LLC is not equipped to handle medical emergencies. For a medical emergency call 911 or report to the nearest emergency room. Patients are expected to obtain a referral for initial consultation. If health insurance coverage is denied due to failing to get a referral, the patient will be required to pay full cost of appointment.
To make your visit as productive as possible I may require you to bring lab work or other information about your Endocrine concern to your appointment(s) or may request records from other (or prior) care providers.
West Denver Endocrinology provides a comfortable waiting room stocked with reading material and refreshments. Although a staff person is not available to greet patients at the door, patients are expected to arrive before their appointment time and make themselves comfortable while waiting for Dr. Rieniets. Out of respect for patients who arrived on time, late arrivals will be asked to reschedule or may choose to be seen after on-time patients have completed their appointments. Patients are expected to attend every appointment as scheduled. I have a 24-hour cancellation policy. If you miss appointments one or more times without providing at least 24 hours’ cancellation notice, you will be asked to find another Endocrinology provider. Repeatedly arriving late for appointments, failure to attend a new patient consult, or other attendance policy violations may also result in dismissal from West Denver Endocrinology.
Although I am nearly always available via phone, e-mail, etc..., I still find it critically important to follow up with my patients in person. I recommend that you adhere to the recommended visit frequency outlined in your care plan. Prescriptions and test orders will not be provided to patients not attending appointments and some insurers require patients to attend regular clinic visits to receive coverage of medications or medical supplies. Patients who cannot comply with attending recommended appointments or fail to maintain a primary care physician may be asked to find a new Endocrinologist.
It is the patient’s responsibility to ensure timely receipt of all test results. Patient’s will contact Dr. Rieniets within 7 days of obtaining testing to receive results (if results are not already received).
I require 72 hours for prescription refills. Please be aware of your medication needs and allow time to get your prescriptions filled. Prescriptions are crucial to your health and well-being; please call your pharmacy for your refills well in advance of running low. Be aware that many prescriptions need to be authorized by your insurance company. I complete authorizations in a timely manner, but it takes days to weeks to receive an insurance authorization.
Dr. Rieniets will not dismiss a “non-compliant” patient who attends all appointments and demonstrates a genuine willingness to work with Dr. Rieniets to address and overcome barriers to treatment plan compliance; however, the patient assumes all responsibility for bad outcomes due to non-compliance and any patient who willfully violates West Denver Endocrinology LLC policies, misuses or abuses medication, is verbally abusive to Dr. Rieniets, or threatens Dr. Rieniets will be permanently terminated from care at West Denver Endocrinology LLC.
Fees are billed for all services provided. Prompt payment for services is expected. A fee schedule is available upon request. Patient is expected to pay copay amount deemed owed by insurance company on the day of appointment. Patient also reserves the right to forgo insurance billing and pay self-pay price. Self-pay patients receive a “prompt pay” discount when full payment for services is received on day of appointment. Fees assigned by insurer, such as deductibles, co-insurance, unpaid copays, etc…, are handled by West Denver Endocrinology’s billing service provider (Encompass Healthcare billing). A statement will be mailed to you. Payment or response is required upon receipt of a statement. Payment plans or other assistance may be offered on an as needed basis. Delinquent accounts will be sent to collections (United Resource Systems) and patient will be responsible for all associated fees.
Please facilitate my goal of providing ideal patient care by complying with West Denver Endocrinology LLC policies. I am looking forward to collaborating with you to meet your Endocrine health goals. If you have questions feel free to call, write, or e-mail.
Kimberly Rieniets D.O.
If you are a new patient, information may be sent to my office ahead of your appointment in an effort to streamline the check-in process.
|Wednesday||09:00 - 18:00|
|Thursday||09:00 - 18:00|
|Friday||09:00 - 16:00|
|Saturday||09:00 - 13:00|
Appointments & Cancellations
With the exception of serious emergencies, it is expected that you keep your appointments. If you need to reschedule an appointment, it is necessary that you advise Dr. Rieniets at least 24 hours in advance. Patients who fail to attend 3 or more appointments without proper notification of cancellation, will be asked to find another Endocrinology provider. Your consideration in this matter allows me to accommodate other patients who could benefit from an appointment.
West Denver Endocrinology is an outpatient only Endocrinology clinic. Emergency services are not provided. If you experience a medical emergency, please dial 911 or go to the nearest emergency room.
NOTE: It is not possible to schedule emergency appointments online.
PLEASE DIAL 911 IF YOU BELIEVE YOU NEED IMMEDIATE EMERGENCY CARE!
WHEN TO VISIT AN EMERGENCY ROOM: GENERAL GUIDELINES
Call 911 or go to an emergency room immediately when someone experiences any of the following:
- Inability to swallow or “keep down” essential oral medications (especially for patients requiring hydrocortisone)
- Wheezing, shortness of breath, or difficulty breathing
- Chest pain
- Wounds, skin changes, or injuries accompanied by fever, severe pain, dark discoloration, or joint symptoms
- Bleeding that cannot be stopped
- Blood in urine, bloody diarrhea, coughing up blood, vomiting blood
- Intense abdominal pain
- Severe headache or head injury
- Fainting or dizziness
- Sudden numbness or weakness
- Confusion, changes in mental status, or sudden inability to speak, see, walk or move
- Uncontrolled high or low blood sugar failing to respond to usual corrective measures or accompanied by changes in mentation, chest pain, abdominal pain, vomiting, shortness of breath, positive ketones, or fruity smelling breath.
The above symptoms list is NOT a complete list. Don’t downplay potentially serious symptoms, if you feel an emergency room visit may be warranted, err on the side of caution and head to the nearest emergency room for evaluation. Also, consider the number of symptoms; multiple seemingly minor symptoms may be significant when they occur all at the same time.
WHEN TO VISIT AN AFTER-HOURS CLINIC OR URGENT CARE FACILITY
- If you are needing care right away but symptoms do not meet the above guidelines, you may want to report to an urgent care facility.
- If possible, call your primary care provider for advice.
- If primary care provider is not available or if you are requiring care outside of your primary care providers usual office hours, report to the nearest urgent care or after-hours clinic.
My office accepts the following methods of payment for co-payments, deductibles and services that are not covered by insurance:
- American Express
- Personal Check
For convenience, office forms may be available to complete prior to your appointment and save time.Medical Records Release Form.pdf
New Patient Health History Form.pdf
notice of Privacy Practices HIPPA.pdf
New Patient Health History Form
Note: These files are in PDF format. If you do not have Adobe® Reader®, you can download it for free by clicking here.
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